Order Issue(s)

I’ve received someone else’s order by mistake.
We’re very sorry to hear that there’s been a mix-up. Please contact our support team by clicking HERE with your order number and pictures of the following: ...
Fri, Feb 18, 2022 at 2:10 AM
My order arrived damaged/broken/defective.
We're sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protec...
Fri, Feb 18, 2022 at 2:11 AM
I am missing items from my order.
Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.  If your missing item was ship...
Fri, Feb 18, 2022 at 2:12 AM
I received the items that are not as described.
If the item you received arrived doesn't match the description, you should follow the steps below: Compare the items you received to the description ...
Fri, Feb 18, 2022 at 2:13 AM
Why was my order shipped separately?
We will do partial shipping for your order in the following conditions: Items are in different warehouses. Different item preparing time. Weight limit o...
Thu, Feb 17, 2022 at 3:13 AM