There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

Insufficient funds

Check the funds available in your bank account.

Card is expired

Check the expiry date shown on your credit or debit card.

Withdrawal limit exceeded

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

Card is blocked

Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

A technical error occurred

Please retry the process at a later time. 

Bank declined the transaction

Please contact your bank for more information.